Privacy Policy

1. Introduction

Ombir AI is committed to protecting the privacy and personal information of its users and customers. This Privacy Policy explains how we collect, use, store, protect, and manage information when users access or use the Ombir AI application.

2. Information We Collect

Depending on the services used, we may collect:

• Name
• Email address
• Phone number
• Business information
• WhatsApp account information provided through authorized integrations
• Customer and contact information added by users
• Communication and message-related information necessary for the operation of the platform
• Technical information such as IP address, browser type, device information, and usage activity

3. How We Use Information

We may use collected information to:

• Provide and operate Ombir AI services
• Manage customer relationships and communication
• Enable WhatsApp-related features and integrations
• Improve platform performance and user experience
• Provide customer support
• Maintain security and prevent misuse
• Comply with applicable legal requirements

4. WhatsApp and Meta Platform Data

Ombir AI may use WhatsApp and Meta platform services and APIs to provide authorized communication and CRM functionality.

Data obtained through Meta or WhatsApp services is used only for the purpose of providing the features requested by the user and operating the Ombir AI platform.

We do not sell personal data obtained through Meta or WhatsApp to third parties.

5. Data Storage and Security

We implement reasonable administrative, technical, and security measures designed to protect user and customer information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

6. Data Sharing

Ombir AI does not sell personal information.

Information may be shared only when necessary with:

• Authorized service providers supporting our platform
• Technology providers required to operate the service
• Legal authorities when required by applicable law

We do not share data for unauthorized purposes.

7. User Responsibilities

Users are responsible for ensuring that they have the appropriate consent and legal authority to upload, manage, process, or communicate with contacts and customer data through Ombir AI.

Users must comply with all applicable laws and WhatsApp and Meta policies.

8. Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain legitimate business operations.

Users may request deletion of their account or personal information, subject to applicable legal and technical requirements.

9. Data Deletion Request

Users can request deletion of their personal data by contacting us through the contact method provided below or through our Data Deletion page. We will process your request in accordance with applicable laws and verify your identity before completing the deletion.

Please note that some information may need to be retained for legal, regulatory, or technical reasons even after an account is closed.

10. Third-Party Services

Our platform may use third-party services, including Meta and WhatsApp APIs, hosting providers, analytics tools, and other technology providers necessary to operate the platform.

These third-party services may have their own privacy policies.

11. Website AI Assistant

If you use the AI assistant chat on our website, the messages you type are sent to our servers and processed by a third-party AI service to generate a reply. Chat messages may be stored in our systems to operate, secure and improve the assistant.

Please do not share personal, financial or other sensitive information in the chat. To ask us to delete your chat messages, use our Data Deletion page.

12. Children's Privacy

Ombir AI is not intended for children under the applicable minimum age required to use our services.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Ombir AI · Email: contact@omangentic.com