Platform
Everything needed to run AI voice operations.
Six modules, one workspace. Build the agent, ground it in your content, give it real tools, launch it at volume, then measure what the calls actually produced.
Agent builder
Compose the agent's persona, opening line, objection handling and escalation rules. Pick voice, accent, speaking rate and interruption behaviour per workflow.
- Prompt versioning
- Voice & accent picker
- Barge-in handling
- Test calls before launch
Knowledge bases
Upload FAQs, policies, price lists and catalogues. Agents answer strictly from approved business content, with citations on the transcript.
- PDF / CSV / URL ingest
- Chunk-level grounding
- Answer citations
- Instant re-index
Tools & handoff
Give agents real actions: warm transfer to a human, trigger your APIs mid-call, navigate IVR trees, send WhatsApp or UPI links.
- Warm transfer
- Custom API tools
- IVR navigation
- WhatsApp / SMS follow-up
Outbound campaigns
Upload a list, set calling windows, retries and concurrency, then watch dial progress live. DND scrubbing runs before the first dial.
- Call windows
- Retry policies
- Concurrency caps
- DND / NCPR scrubbing
Analytics
Every call keeps its recording, transcript, summary, sentiment curve, disposition and cost — filterable across campaigns and agents.
- Sentiment scoring
- Disposition reports
- Cost per outcome
- Exportable CSV
APIs & webhooks
REST endpoints to create calls and manage agents, plus after-call webhooks that push structured outcomes into your systems.
- create-call API
- call.completed webhook
- CRM & calendar sync
- Signed payloads